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Start a Support Ticket

Need to speak to our Support Team? Start a ticket to connect directly with our Support Team and receive direct assistance with your case.

Existing Clients

Log in to your Genetrack account to check on your test status, view your results, or to update your contact information.

Help Center

Visit our help center for instant answers to frequent asked questions.

Contact Us

Hours of operation are Monday to Friday from 8:00 AM to 5:00 PM PST, 11:00 AM to 8:00 PM EST. The switchboard is closed on weekends and statutory holidays.

Phone: 1-604-227-4905
Toll Free Phone: 1-855-284-6553
Fax: 1-604-325-2208
Toll Free Fax: 1-888-655-8877


General Inquiries:
Technical Support:
Job Applications:

Emails that are sent to Genetrack are treated as confidential. However, your message may be forwarded to a number of Genetrack staff members in an attempt to respond to your request.

Head Office

Genetrack Biolabs Inc.
Molecular Diagnostics Division
200 – 2806 Kingsway
Vancouver BC
V5R 5T5

Collection Locations

Genetrack has over 520 collection locations in Canada. View the Location Finder for a list of Genetrack collection sites.

Questions About Test Status

To view the latest up-to-date status of your test, login to your account.

Questions About DNA Testing

Please address all technical questions regarding DNA testing to our Molecular Diagnostics Technical Support Team at

Questions About Pricing

To view the latest up-to-date testing fees, see the Fee Schedule for 2022. To view any additional fees, visit the Service Fees section.

Questions About Shipping

To view shipping options and shipping requirements, see Shipping.

Questions About Returns

See the Return Policy.

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