Hours of operation are Monday to Friday from 8:00 AM to 5:00 PM PST, 11:00 AM to 8:00 PM EST. The switchboard is closed on weekends and statutory holidays.
Toll Free Phone: 1-888-828-1899
Toll Free Fax: 1-888-655-8877
Emails that are sent to Genetrack are treated as confidential. However, your message may be forwarded to a number of Genetrack staff members in an attempt to respond to your request.
Genetrack Biolabs Inc.
Molecular Diagnostics Division
200 - 2806 Kingsway
Genetrack has over 520 collection locations in Canada. View the Location Finder for a list of Genetrack collection sites.
Questions About Test Status
To view the latest up-to-date status of your test, login to your account.
Questions About DNA Testing
Please address all technical questions regarding DNA testing to our Molecular Diagnostics Technical Support Team at firstname.lastname@example.org.
Questions About Pricing
Questions About Shipping
To view shipping options and shipping requirements, see Shipping.
Questions About Returns
See the Return Policy.